Make a claim.
We firmly believe that the most valuable part of our offering is our claims service.
No matter what type of loss you have, there is truly an art to successfully managing claims. Making sure that the settlement is as good as it can be and that you get every benefit you’re entitled to under the policy is often a difficult task. This involves careful collation and presentation of all of the evidence, interpretation of the complex policy language and then ongoing negotiation with the insurer.
With this in mind, your first port of call when making a normal claim should always be us. Contact our office on the details below and we will assist you to decide the best way to approach the claim and we take it upon ourselves to fight for you every step of the way.
Emergency Claims Contacts
If your claim is an emergency and is outside of our business hours or you can’t get in touch for another reason, then a list of emergency claims contacts for various general insurers can be found here.
If there is any immediate threat to life or property, please contact emergency services to assist.
Click to expand and view full list
360 UW
Phone 1800 845 092
claims@360uw.com.au
AHI
Phone 1800 618 700
claims@ahiinsurance.com.au
Emergency assist – phone 02 8330 1220, sms 0488 863 244 or email help@ahiassist.com.au
AIG
Business
Phone 03 9522 400
Bus pack – commercialclaims@aig.com
Liability – liabilityclaims@aig.com
Financial lines – finclaims@aig.com
Personal lines
Phone 1800 729 359
pcgauclaims@aig.com
Allianz
Phone 1300 858 649
Motor – newmotorclaims@allianz.com.au
Property – newpropertyclaims@allianz.com.au
Liability – liability.claims@allianz.com.au
Ansvar
Phone 1300 650 540
Property claims@ansvar.com.au
Liability liabilityclaims@ansvar.com.au
Or you can submit the claim online https://www.ansvar.com.au/make-a-claim/
Axis
Phone 03 8660 7066
claims@axisunderwriting.com.au
AFA
Phone 1300 728 997
enquires@afainsurance.com
Berkshire Hathaway
David Cook – 02 8002 2134 or email david.cook@bhspecialty.com.au
Nana Yeboah – 02 8002 2123 or email nanayeboah@bhspecialty.com.au
Blue Zebra
Phone 1300 253 692
From overseas 02 9301 8018
bzi@claimscentral.com.au
Brooklyn
Property – Sarah Skelton 02 8270 1733 or email sarah.skelton@brooklynunderwriting.com.au
Liability – Russell McCauley 02 8270 1788 or email russell.mccauley@brooklynunderwriting.com.au
IT or Cyber – Louise Soutter 07 3222 9104 or email louise.soutter@brookerlynunderwriting.com.au
PI and ML – Darren Craze 02 8270 1776 or email darren.craze@brooklynunderwriting.com.au
CGU
Phone 13 24 80
Email – claims@cgu.com.au
CHU
Lodge online https://claims.chu.com.au/
Phone 07 31357900 or email claims_qld@chu.com.au
Chubb
Phone 3221 1699 or NSW 02 9922 5033
Property email aus.propertyclaims@chubb.com
Home and contents aus.propertyclaims@chubb.com
Marine aus.marineclaims@chubb.com
Financial lines aus.financiallinesclaims@chubb.com
Liability aus.liabilityclaims@chubb.com
Accident and Health a&hclaims.au@chubb.com
Travel 1800 803 548 or emergency 02 8907 5666
Club Marine
Phone 1300 002 582 option 2
Claims@clubmarine.com.au
Dawes
Phone 1300 188 299
claims@dawes.com.au
Dual
Jake Nelson phone 3149 8190 or email jnelson@dualaustralia.com.au
Nina Huynh phone 3149 8124 or email nhuynh@dualaustralia.com.au
Edge UW
Phone 08 9420 7900
Kristy.hunter@edgeuw.com.au
Enthusiast
Phone 1800 101 045
claims@enthusiast.com.au
Global
Phone 3210 0666
Submit online – https://claimsportal.gtins.com.au/
claims@gtins.com.au
Highstreet
Phone 1800 096 829
info@hsua.com.au
Lodge online
https://portal.hsua.com.au/lodge-a-claim
Hollards
Phone 1300 306 226
claims@hollardcommercial.com.au
Lodge online
https://claims.hollardcommercial.com.au/helo/channel/claimsghostrider?cmr=BUSINESS_INSURANCE_CLAIMS#claim/claimModelReference=BUSINESS_INSURANCE_CLAIMS$CONTACT_DETAILS
Insuret
Phone 3239 7000
claims@insuret.com.au
Liberty
Liability team –
Allison Reis Phone 02 8298 5868 or email allison.reis@libertyglobalgroup.com
Jessica Dugandzic phone 02 8047 3314 or email jessica.dugandzic@libertyglobalgroup.com
PI and financial lines team –
Alison Kerr phone 02 8298 5956 or email alison.kerr@libertyglobalgroup.com
Jonathan lee phone 3235 8843 or email jonathanl.lee@libertyglobalgroup.com
Marine team –
Lana Gray phone 3235 8840 or email lana.gray@libertyglobalgroup.com
Nathan McLellan phone 02 8298 5944 or email nathan.mclellan@libertyglobalgroup.com
Longitude
Phone 1300 442 676 option 1
claims@longitudeinsurance.com.au
MB
Phone 02 9966 9777
Claims@mbinsurance.com.au
Mansion
Phone 1300 170 902
mansionsclaims@aig.com
Mecon
Phone 02 9252 1040
claims@mecon.com.au
New Wave Marine
1300 121 046
help@newwave.com.au
Submit online https://newwavemarine.com.au/my-policy/
NTI
Phone 1800 684 669
Brisbane@nti.com.au
Nautilius
Phone 1300 996 110
claimsteam@nautilusinsurance.com.au
Lodge online http://www.nautilusinsurance.com.au/boat-insurance-claim-form/
QBE
Phone 1800 023 387
giclaims@qbe.com.au
SCI
Phone 1300 724 678
yourclaim@scisure.com.au
Submit online https://form.jotform.co/72897827267880
Sportscover
Phone 1300 134 956
Asiapac.claims@sportscover.com
SURA
Phone 02 9930 9500
plantclaims@sura.com.au
SUU
Phone 1300 668 066
New claim makeaclaim@suu.com.au or existing claims suuclaims@iag.com.au
Sports Underwriting
Phone 1300 761 195
Property & Liability claim commercialclaims@aig.com.au
Personal accident austclaims@aig.com
St George UA
Phone 08 9417 8501
admin@sgua.com.au
Submit online https://www.sgua.com.au/claims/property-damage
Trident
Phone 1300 307 101
info@tridentinsurance..com.au
UAA
Phone 02 4925 6601
Claims.qld@uaa.com.au
Vero
Phone 1300 888 073
New claim lodgeclaim@vero.com.au or existing claims claims@vero.com.au
Pen UW
Phone 07 3056 1400 or 03 9810 0600
Liability GLclaims@penunderwriting.com
Property claims.au@penunderwriting.com
Motor & constructions claims.au@pensunderwriting.com
Professional risk prclaims@penunderwriting.com
QUS
Phones 1800 940 830
qusclaims@aig.com
Zurich
Phone 132 687
Motor motor.claims@zurich.com.au
Property property.claims@zurich.com.au
Travel contact 02 8256 1770 or email claims@csnet.com.au.